Overview

The Avax ® Wallet is the interface many users use to interact with the Avalanche ecosystem: managing AVAX and subnets, connecting to DEXs and dApps, and checking transaction history. There are web-based and mobile wallet implementations — always use official sources to download or log in.

Official resources: avax.network • wallet.avax.network • docs.avax.network.

Avax ® Login & Access

To log in to your Avax ® Wallet, use the official wallet site or your trusted extension/mobile wallet. Typical login methods include seed phrase / mnemonic, hardware wallet connection (Ledger/Trezor), or wallet-extension approvals. Never share your seed phrase or private keys.

Troubleshooting common issues

If Avax ® Login not working or you see Error Connecting Avax ® Account, try these steps:

  1. Confirm you are on the official URL (wallet.avax.network) and not a phishing clone.
  2. Clear browser cache, disable other wallet extensions and retry connecting.
  3. If using hardware wallets, ensure firmware and drivers are up to date and the device is unlocked.
  4. Check network / RPC settings — switch to a known Avalanche RPC endpoint if requested.
  5. For Avax ® App not Working — reinstall the app and reimport with your seed only if you have a secure backup.

If you face an Avax ® error decline (transaction declined), confirm gas settings, nonce and contract approvals before retrying.

Account recovery & 2FA

Avax ® Account Recovery: Recovery typically requires your seed phrase/private key. Wallet providers cannot recover a lost seed phrase. Keep backups offline.

Avax ® 2FA reset: If your wallet provider offers 2FA, follow their account recovery flow on the provider's site or contact their Help Center. For on-chain wallets, 2FA is usually a third-party service — consult that provider's support.

Need official help? Visit the documentation and support pages: docs.avax.network.

Avax ® Help Center & Support

For in-depth troubleshooting, security guidance, and official notices use Avax ® documentation and community channels. Avoid sharing private keys in public forums — instead, share non-sensitive logs or screenshots when asked.

FAQ

Q: What do I do if Avax ® Login is not working?
A: Verify you’re on the official URL, refresh the page, try a different browser, and disable other wallet extensions. Check docs for current RPC endpoints.
Q: How to recover my Avax ® Wallet?
A: Recover using your seed phrase on the official wallet or supported hardware wallet. If lost, funds are irrecoverable unless you have the seed.
Q: My transaction shows “declined” — why?
A: Declines happen due to insufficient gas, wrong nonce, or contract rejections. Review transaction details and increase gas/fees if needed.
Q: Can support reset my 2FA or seed phrase?
A: Support can assist with centralized account services but cannot reset an on-chain seed phrase. Keep secure backups.
Q: Where are official Avax ® resources?
A: Start at avax.network and the docs at docs.avax.network.